Insurance / Project story
A connected insurance claims workflow.
A custom document pipeline connecting WhatsApp submissions, OCR and structured claims data.
The challenge
From a message to a structured claim.
Claims processing required staff to collect documents and enter information manually.
OCR · Language models · WhatsApp API · Docker
The approach
How the workflow comes together.
- 01
WhatsApp intake
Receive the documents required for the claims workflow through a conversational submission flow.
- 02
OCR and field extraction
Combine OCR engines and language-model post-processing to extract and normalise claim information.
- 03
Claims integration
Connect structured outputs to automated claim creation and deploy the backend in containers.
Project scope
Built for the task.
This story describes an individual project. Scope and results depend on the inputs, environment and requirements of each implementation.
- Multi-engine OCR pipeline
- Structured claim fields
- WhatsApp API integration
- Docker deployment
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